Privacy Policy

1. Who we are

La Montagna (“La Montagna”, “we”, “us”) is the responsible party for the personal information described in this policy. We are a digital agency providing bespoke web development and full-stack digital marketing services.

Our Information Officer, Domenico Cosentino, is responsible for ensuring our compliance with POPIA. Contact details are set out in the final section of this policy.

2. Scope

This policy applies to personal information we collect through our website, through our communications with you, and in the course of providing our services. Where we process personal information on behalf of a client — for example while building or managing a client's website — we act as an operator, and that processing is governed by our agreement with the client and their own privacy policy.

3. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information — your name, business name, email address, telephone number and postal address.
• Project and business information — details you share with us about your requirements, brand, and the services you ask us to provide.
• Billing information — information needed to invoice you and process payments.
• Correspondence — the content of enquiries, messages and other communications between us.
• Technical and usage information — your IP address, browser and device type, and how you use our website, collected automatically (see Cookies and Analytics below).

4. How we collect information

• Directly from you — when you contact us, request a quote, engage our services, or correspond with us.
• Automatically — through cookies and similar technologies when you use our website.
• From third parties — such as referrals, or publicly available business sources, where relevant.

5. Why we use your information

We process personal information only where POPIA permits it — including where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate interests, or with your consent. We use it to:

• respond to your enquiries and provide quotes;
• deliver, manage and support the services you engage us for;
• invoice you and process payments;
• communicate with you about your projects and our services;
• send marketing communications where you have consented or are otherwise permitted by law (you may opt out at any time);
• maintain, secure and improve our website; and
• comply with our legal and regulatory obligations.

6. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how it is used so we can improve it. We may use analytics tools that collect aggregated, usage-level information.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site function. See our Cookie Policy for more.

7. Sharing your information

We do not sell your personal information. We may share it with:

• Service providers (operators) — such as hosting, email, payment, analytics and accounting providers who process information on our behalf under appropriate safeguards;
• Professional advisers — such as legal and financial advisers, where necessary;
• Authorities — where required by law or to protect our rights; and
• A successor — in connection with a business sale or reorganisation.

8. Cross-border transfers

Some of our service providers store or process information outside South Africa (for example, cloud hosting and software services). Where personal information is transferred across borders, we take reasonable steps to ensure it is protected in line with the requirements of POPIA.

9. How we protect your information

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and misuse — including access controls, secure hosting, and appropriate use of encryption. If a security compromise affecting your personal information occurs, we will notify you and the Information Regulator as required by POPIA.

10. How long we keep it

We keep personal information only for as long as necessary for the purposes set out in this policy, or as required to meet legal, tax and accounting obligations. When it is no longer needed, we securely delete or de-identify it.

11. Your rights

Subject to POPIA, you have the right to:

• request access to the personal information we hold about you;
• request that we correct or update inaccurate or incomplete information;
• request that we delete or destroy your information where appropriate;
• object to the processing of your information in certain circumstances;
• withdraw consent where we rely on it (this does not affect prior processing); and
• lodge a complaint with the Information Regulator.

To exercise these rights, contact our Information Officer. Formal requests for access to records are handled under PAIA — see our Access to Information (PAIA) page.

12. Children's information

Our services are directed at businesses and are not intended for children. We do not knowingly collect the personal information of children without the consent of a competent person.

13. Changes to this policy

We may update this policy from time to time. The current version, and the date it was last reviewed, are shown below. Please check back periodically.

14. Contact us

For any questions about this policy or your personal information, contact our Information Officer:

Information Officer: Domenico Cosentino
Email: [email protected]
Telephone: +27 82 413 2888
Address: Sunningdale, 7441

If you are not satisfied with how we have handled your information, you may lodge a complaint with the Information Regulator (South Africa):

• Website: inforegulator.org.za
• For formal access requests, see our Access to Information (PAIA) page.

La Montagna — Registration No. 2019/439338/07
This policy was last reviewed on 22 June 2026.